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Complaints Policy
What can you expect from Tanzeel when making a complaint?
- We will communicate our complaints policy to guardians to clarify the procedures.
- We will treat all complaints seriously
- We will pursue all avenues to resolve any concerns raised
- We will be impartial when dealing with complaints
- We will ensure confidentiality when handling complaints
- We will set out a clear timeline when dealing with concerns
- We will make sure you have the opportunity to discuss the complaint with us
- We will inform you of the progress of the issue raised
- We will document all complaints as part of our complaints procedure
- We will endeavor to improve our provision/services once the complaint has been
resolved, where necessary - We will adhere to all Child Safeguarding guidance
- We will respect cultural sensitivities where necessary.
Introduction
Tanzeel endeavors to provide a sound Islamic education for all our children. The staff places
strong importance on providing positive role models for its pupils through personal examples.
We have set out the complaints procedures that Tanzeel follows. The Director in charge of complaints is responsible for overseeing the correct implementation of the school’s complaints policy. All staff will periodically be informed and updated on the complaint policy.